Privacy Policy — Track Drive Tech

Track Drive Tech is a work app for staff and field technicians of Track Drive Pvt Ltd. It is used to receive installation and redo jobs, record the tracker equipment installed in customers' vehicles, and view the technician's own stock and earnings. Accounts are created by the company — the app does not offer public sign-up.

1. Information the app handles

Account information: username, name and role of the staff member, and the technician profile linked by the company. The password is sent securely to our server to sign in and is never stored on the phone in readable form.
Work records entered in the app: tracker IMEI numbers, SIM numbers, device model, installation point, cutoff type, job city/location, remarks, and dates.
Customer job details shown to staff: customer name, phone number, address/city and vehicle details needed to perform the job. These come from the company's CRM and are shown only to authorised staff.
Financial information (staff only): installation/redo amounts, payouts and salary records that the company has entered for that staff member. Office administrators may also view sales, invoice and payment records.
Device identifiers: a push-notification token (used only to deliver job alerts) and basic device information (platform and app version).

2. Camera

The camera is used only to scan the barcode or QR code on tracker boxes to read the IMEI number. Images are processed on the phone and are not saved or uploaded. The app does not record audio and does not access photos, contacts, or location.

3. How the information is used

To assign and complete installation and redo jobs, and keep equipment and stock records accurate.
To show technicians their own stock, work history and earnings.
To send job alerts (new or assigned jobs) to the relevant technician's phone.
To keep entries safe while the phone is offline and upload them when a connection is available.

We do not sell personal information and do not use it for advertising.

4. Sharing

Track Drive Pvt Ltd (the employer/service provider) — all work records are stored on the company's CRM server.
Google Firebase Cloud Messaging — receives the push token and short alert text (e.g. plate number and city) only to deliver notifications. See Google's privacy policy at policies.google.com/privacy.
Authorities, where required by law.

5. Security

All communication with the server uses encrypted HTTPS. Sign-in sessions use a secure token stored in the phone's encrypted storage; tokens expire and are cancelled when the user signs out, changes password, or is deactivated. Entries waiting to upload are stored in the app's private storage on the phone.

6. Data retention

Work and financial records are kept by Track Drive Pvt Ltd as business records for as long as required for operations, accounting and legal obligations. Saved offline data is removed from the phone when it has been uploaded, and offline copies can be cleared by signing out and uninstalling the app.

7. Account and data deletion

Staff accounts are managed by the company. To deactivate your account or request deletion of your personal information, contact your Track Drive office or email support@onedoortech.com with your username. Deactivation takes effect immediately; deletion requests are completed within 30 days, except records the company must keep by law (for example, accounting records), which are retained without being used for other purposes.

8. Children

This app is intended for company staff aged 18 and over and is not directed at children.

9. Changes

We may update this policy. The latest version is always available at this address.

10. Contact

Track Drive Pvt Ltd · Rawalpindi, Pakistan
App support: One Door Technologies (SMC-Pvt) Ltd — support@onedoortech.com